GUTTER CLEANING PRO PRIVACY POLICY

Updated: 18th November 2020

Our contact details should you need to get in touch with us:

Gutter Cleaning Pro
Tel: 07554 015317 / 01270 481617
[email protected]


Contents
Your Personal Information
Collecting Your Personal Information
Using Your Personal Information
Sharing Your Personal Information
Storing and Protecting Your Personal Information
Your Rights
Cookies
Complaints


Your Personal Information
The security of your personal information is very important to us. This is why we have created our privacy policy, to help you understand how and why we collect personal information from you and what your rights are.


Collecting Your Personal Information
There are two ways in which we collect personal information on our website.

1. If you choose to use it to get in touch, there is a contact form on our website with which we collect personal information. The main personal details we collect and are required fields on our form are:
Name
Email

2. If you place an online booking with us for a gutter clear, clean, or both, we collect your:
Name
Full address including postcode
Phone Number
Email Address

We do not collect any payment details online.


Using Your Personal Information
We use this personal information to:
1. To answer a question or provide information.
2. To manage communication between you and ourselves.
3. To manage and carry out your gutter clearing and/or cleaning and any associated requirements.


Sharing Your Personal Information
We do not share or sell your personal information with anyone else.


Storing and Protecting Your Personal Information
Correspondence we receive via email from yourself is retained in our secure email system for a maximum of 12 months, (or until such times as you tell us you do not want us to keep in touch or keep your personal information), for any further correspondence or reference. After this time the emails and/or email chain and any associated personal information is removed/deleted.


Your Rights (Your ‘Data Subject Rights’)

You are entitled to request the following from us:

  • The right to be informed – we provide our privacy policy to inform you of how we use your personal information.
  • The right of access – you have the right to request access to your personal information.
  • The right to rectification – you have the right the request that your personal information is amended and/or where incomplete, completed.
  • The right to erasure – you have the right to request that your personal information is erased/deleted.
  • The right to restrict processing – you have the right to request that we restrict the processing of your personal information.
  • The right to data portability – you have the right to request that your personal information be electronically moved, transferred or copied.
  • The right to object – you have the right to object to your personal information being processed.
  • Rights in relation to automated decision making and profiling.

If you have any general questions about your rights or want to exercise your rights please contact:

Gutter Cleaning Pro
Tel: 07554 015317 / 01270 481617
[email protected]


Cookies
We use cookies on our website to enhance your user experience. An example of this is ensuring that details you have added to your email correspondence are correct. If you wish to turn off cookies you can do so via your browser, but please be aware that this can lead to a reduction in the functionality of our website.


Complaints
Should you wish to discuss a complaint, please do contact us using the following details:

Gutter Cleaning Pro
Tel: 07554 015317 / 01270 481617
[email protected]

All complaints will be treated in a confidential manner.

You can find more information about your data privacy and rights on the Information Commissioner’s Office website: www.ico.org.uk

This privacy notice is subject to changes and updates at any time.